Scenario: The proponents of
Management and Human Resource
Management echo their voice for the provision of a working
environment to the employees in the organization that may help them utilize
their potential in such a way that organization may not only prosper but become
the market leader. They believe that the frugal utilization of both the human
and inhuman resources is the best means for this purpose. Out of these two, the
human resources need more
attention as they are the key players. The organization
should invest in these resources with the provision of the
skills that may help them to explore and use their inert talent. They should
also be provided with all the opportunities so that they may grow over the
period of time with the growth of the organization. They should also be
provided with the information necessary for the timely fulfillment of the
responsibilities they are entrusted with. They also speak about the structure
of organization in a way that may foster the vision and mission of the
organization by developing a
mechanism of authority and responsibilities around the individuals and teams.
Question: Explain on logical grounds in a systematic manner how the above mentioned points of Management and Human Resources Management are endorsed by Quality Management Systems?
Solution:Management Responsibility – Requirements
ISO 9001:2000-Quality management systems -Requirements
Management commitment
Top management shall provide evidence of its commitment to the development and implementation of
the quality management system and continually improving its effectiveness by:
a) Communicating to the organization the importance of meeting customer as well as statutory and
regulatory requirements;
b) Establishing the quality policy;
c) Ensuring that quality objectives are established;
d) Conducting management reviews; and
e) Ensuring the availability of resources
.
Total quality management is a public sector that interact with the work environment elements of the total quality management program were defined and measured using the Malcolm bladrige Award criteria .The relation ship between these TQM elements and work environment were defined through fie separate hypothesis. The work environment was described by the constructs, supervisor suppot, task, clarity, task orientation and innovation. His relationships between these TQM elements and work environment dimensions are discussed. Implications for TQM and ergonomic practice are analyzed, and directions for future research proposed. So we can say that the work environment of an organization ia combination of human and physical factors. Following are the points how total quality management manage work environment in a best way.
The organization should analyze the development needs of all its people .the organization should provide training to its people in order to achieve its objectives.
It should also include the awareness of consequences to the organization and its enhancement of competence includes training, education, and reaming involves.
So following steps involved that represent the importance of training.
Question: Explain on logical grounds in a systematic manner how the above mentioned points of Management and Human Resources Management are endorsed by Quality Management Systems?
Solution:Management Responsibility – Requirements
ISO 9001:2000-Quality management systems -Requirements
Management commitment
Top management shall provide evidence of its commitment to the development and implementation of
the quality management system and continually improving its effectiveness by:
a) Communicating to the organization the importance of meeting customer as well as statutory and
regulatory requirements;
b) Establishing the quality policy;
c) Ensuring that quality objectives are established;
d) Conducting management reviews; and
e) Ensuring the availability of resources
.
Total quality management is a public sector that interact with the work environment elements of the total quality management program were defined and measured using the Malcolm bladrige Award criteria .The relation ship between these TQM elements and work environment were defined through fie separate hypothesis. The work environment was described by the constructs, supervisor suppot, task, clarity, task orientation and innovation. His relationships between these TQM elements and work environment dimensions are discussed. Implications for TQM and ergonomic practice are analyzed, and directions for future research proposed. So we can say that the work environment of an organization ia combination of human and physical factors. Following are the points how total quality management manage work environment in a best way.
- Creative
work methodologies and opportunities for greater involvement to realize
the potential of ail people. special facilities for people in the
organization
- Safety
rules and guidance including use of protective equipment, ergonomics.
- To
understand the ethics of environment
- Focus on
best leadership
- Develop
recognition
- Develop good communication
among employees and leaders.
The organization should analyze the development needs of all its people .the organization should provide training to its people in order to achieve its objectives.
It should also include the awareness of consequences to the organization and its enhancement of competence includes training, education, and reaming involves.
So following steps involved that represent the importance of training.
- Adopt
documentation for work
- Focus on
vision for future organization
- Develop
introductory programs for new people
- Identification of necessary
support.
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